These Terms of Sale (the "Terms") govern the contractual relationship between:
The Terms apply to any subscription made via https://ecopilot-ai.com. The Customer accepts them without reservation by ticking the relevant box upon subscription.
Subscription is completed online. The Customer provides: name, email address, company name, business sector, password. The Customer warrants the accuracy of this information.
The order becomes final after: (1) acceptance of the Terms; (2) payment validation via Stripe; (3) receipt of a confirmation email. The final button bears the wording "Order with obligation to pay" (Art. L.221-14 of the French Consumer Code).
The Ecopilot subscription is offered at €19 per month.
The price is stated in euros and includes all charges. No additional fees apply.
Payment is made by bank card via the secure platform Stripe Payments Europe Ltd. Bank details never pass through the Publisher's servers (PCI-DSS standards).
Payment is taken each month on the subscription anniversary date. An electronic invoice is sent after each payment. In the event of failure, access may be suspended after 3 unsuccessful attempts.
The Publisher offers a 14-day free trial from account creation:
At the end of the trial, the paid subscription only starts if the Customer expressly activates it and enters their bank details.
The right of withdrawal (Art. L.221-3) applies to any consumer, as well as to any business with 5 employees or fewer whose contract falls outside its main field of activity. Period: 14 calendar days from subscription, with no reason or penalty.
The Customer may: (1) cancel from their personal area ("My subscription"); (2) email contact@ecopilot-ai.com; (3) use the form below.
Full refund within 14 days of receiving the request, using the same payment method.
The right of withdrawal does not apply if the Customer requested performance before the end of the period and waived the right, nor to businesses with more than 5 employees (or whose main activity matches the purpose of the contract).
The subscription is open-ended, with a monthly commitment that renews automatically.
Cancellation at any time, free of charge and without reason: online from the personal area ("My subscription"), by email, or by post. Effective at the end of the current monthly period, with no pro-rata refund.
After formal notice that remains unheeded for 15 days, in the event of non-payment, fraudulent use, infringement of intellectual property or threat to security.
The Customer may export their data (PDF, JSON) for 30 days after the end of the subscription. Thereafter, it may be deleted.
The Publisher remains the owner of all rights to the Service (code, design, trademark, content, algorithms, methodology). The subscription grants a personal, non-exclusive, non-transferable right of use, limited to the term of the contract. Customer Data remains the Customer's property.
The Publisher complies with the GDPR and the French Data Protection Act. Processing is detailed in the Privacy Policy, which forms an integral part of the Terms.
The Publisher is bound by an obligation of means. Its liability is capped, per contractual year, at the total amount paid by the Customer over the last 12 months. It is not liable for indirect consequences (loss of revenue, customers or reputation) or for decisions made by the Customer based on the assessment.
Neither Party is liable for a failure resulting from a force majeure event within the meaning of Article 1218 of the French Civil Code.
Any complaint should be sent to contact@ecopilot-ai.com (subject "Complaint"), with a response within 30 days. In accordance with Articles L.611-1 et seq. of the French Consumer Code, a consumer Customer may use a consumer mediator free of charge for any dispute not resolved amicably. European online dispute resolution platform: https://ec.europa.eu/consumers/odr/.
The Terms are governed by French law. In the event of a dispute and after a failed amicable resolution, the French courts have sole jurisdiction. For consumers: the courts of the Customer's domicile or of the place of performance (Art. R.631-3 of the French Consumer Code).
The Publisher may amend the Terms at any time. Customers are informed by email at least 30 days before the changes take effect. Failing objection, the new Terms are deemed accepted.